Faq
Product Information
What types of headphones do you offer?
We specialize in Silent Disco Headphones, Bluetooth Headphones, and Anime Cosplay Headphones, along with compatible accessories for all our products.
Are your headphones wireless?
We offer both wired and wireless options. Our Bluetooth Headphones are completely wireless, while Silent Disco and Anime Cosplay models may include wired versions depending on the specific product.
Do you sell replacement parts for headphones?
Yes, we offer various accessories including replacement ear cushions, headbands, cables, and other compatible parts in our Accessories section.
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 3-7 business days within most countries. Delivery times may vary depending on your location and any customs processing for international orders.
Do you offer international shipping?
Yes, we ship worldwide. Please note that additional customs fees or import taxes may apply depending on your country's regulations.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email that allows you to monitor your package's journey.
Returns & Warranty
What is your return policy?
We accept returns within 30 days of delivery for unused products in their original packaging. Customers are responsible for return shipping costs unless the return is due to our error.
Do your products come with a warranty?
All our headphones come with a 1-year manufacturer's warranty against defects in materials and workmanship under normal use.
What should I do if my product is defective?
Please contact our support team with your order details and a description of the issue. We'll guide you through the warranty claim process.
Technical Support
How do I pair Bluetooth headphones?
Turn on your headphones and enable Bluetooth on your device. Select your headphones from the available devices list. Detailed instructions are included with each product.
Why isn't my Silent Disco headphone working at an event?
Ensure the headphone channel matches the transmitter channel being used at the event. Check battery levels and that the volume is turned up on both the headphone and transmitter.
How do I clean my headphones?
Use a slightly damp cloth for the exterior surfaces. For ear cushions, remove them if possible and clean with a mild soap solution. Never submerge headphones in water.